About Us

Our Story


Meet Nick.

Our story starts when Nick was just a typical 14-year-old high school student. His school was in need of new computers for their library so the head of the PTA asked Nick to build them some.

A year later, when Nick started his first company–a residential IT business–the head of the PTA became his first client.

He expanded his business into a retail repair shop with multiple locations across Portland. At one point he became known as the area’s “Ink Cartridge King” due to the sheer volume of printer ink he could sell.

One thing led to another and in 2007, Nick began SureTec. His vision was to create a streamlined approach to the traditional, bureaucratic IT model. “No more escalations. No more waiting. Just people solving problems,” he decried. Thus, our motto was born:

To deliver creative solutions to out-of-the-box problems.

So that’s what we did. Not only is every call answered in 5 minutes or less, but every call is answered by a Tier 3 U.S.-based technician. Real people, solving real problems, in real time. Just like Nick envisioned.

And, hey, we’re still here!


Take Initiative

Be proactive. We anticipate problems before they happen. We take responsibility and get the job done without being asked.

Act with Transparency

We believe in open and honest communication. And when it comes to technology, we never recommend a product or service that we ourselves would not use.

Get Creative

Tricky problems require clever solutions. We think outside-the-box and then beyond it. We push the boundaries of our own creativity and encourage others to do the same. After all, IT is anything but cookie-cutter.

Be Authentic

We own our actions and we own who we are. It’s as simple as that.


Nick H.

Owner & CEO

Kyle R.

Director of Technical Support

Eric A.

Account Manager

Grayson W.

Information Security Auditor